Privacy Policy

1. Introduction

ICONPEAK DIGITAL - FZCO ("IconPeak," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iconpeak.com (the "Site") or engage with our services.

By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

2. Information We Collect

Information you provide directly:

• Name, email address, company name, and job title when you submit a contact form or request a consultation
• Communication records when you correspond with us via email or through the Site
• Any other information you voluntarily provide to us

Information collected automatically:

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent on pages, referring URLs, and navigation paths
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Business contact information from publicly available sources or data partners for sales and marketing purposes
• Analytics data from third-party services such as Google Analytics

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide requested services
• To send you marketing communications related to our services (with your consent where required)
• To improve, personalize, and optimize our Site and services
• To analyze usage trends and measure the effectiveness of our marketing
• To comply with legal obligations and enforce our terms
• To protect the security and integrity of the Site

4. Legal Basis for Processing (Where Applicable)

Where data protection laws require a legal basis for processing personal data, we rely on:

• Consent: Where you have given explicit consent for a specific purpose (e.g., marketing emails)
• Legitimate interest: Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests are not overridden by your rights
• Contractual necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request
• Legal obligation: Where processing is required to comply with applicable laws

5. Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Third-party vendors who assist us with hosting, analytics, email delivery, and CRM services, bound by contractual obligations to protect your data
• Business partners: Advertising and media partners as necessary to deliver our services, subject to data processing agreements
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your data may be transferred to the acquiring entity

6. International Data Transfers

IconPeak operates from Dubai (UAE), Lisbon (Portugal), and Singapore. Your data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, or other legally recognized mechanisms to ensure your data is protected.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These include:

• Essential cookies: Required for basic Site functionality
• Analytics cookies: Help us understand how visitors interact with the Site
• Marketing cookies: Used to deliver relevant advertising and measure campaign performance

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless a longer retention period is required for an ongoing business relationship. Analytics data is retained in aggregated, anonymized form.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@iconpeak.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

12. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: